5 SIGNS WHY YOUR BUSINESS PHONE SYSTEM NEEDS UPDATING
Is It Time for an Upgrade?
Upgrading your phone system isn’t a matter you should take lightly. Investing without needing to or investing in the wrong system can hurt your business more than it can help. If you haven’t upgraded your system in a few years or feel your business could be more efficient with its phone communications then take a look at the following check points. If more than two of these apply it may be time to consider an upgrade.
1. Your Phone System is Limiting for You
The modern workplace and tech-savvy employees need flexibility from their phone system. Businesses, especially those with international customers, are always on and always on-the-go. If your phone system doesn’t enable you to connect/be transferred with customers from wherever you are it’s time to consider new tools that will enable you to be productive and collaborative from anywhere.
71% of customers prefer telephone customer support from businesses
94% of customers do not like to be transferred more than once on a call
2. Your Phone System is Hindering your Profits
Phone system integration with CRM software, call centre software and so on can provide your business with Big Data and actionable insights. The right phone system will allow your team to be as productive as possible, without sacrificing customer service. Keep in mind that your phone system can integrate with your customer relationship management tools so you can evaluate employee performance and optimise efforts.
3. You Spend More Time Managing Your Phone Systems Than Your Business
As a business leader, you should not be wasting time managing your phone system! If you’re investing time maintaining your current phone system by manually updating the software, troubleshooting issues, or regularly requesting new services or lines then a new system may be needed.
4. Your Phone System Hinders Out of Office Employees
The ability to be seamlessly connected with colleagues and customers - whether you have stepped away from your desk or whether you are on the other side of the world - is a necessity for businesses today. Your phone system should help not hinder out of office employees. Certain features, such as call forwarding or voicemail to email messaging can increase employee efficiency, even when they are out of the office. A unified approach is a must, your business phone system should make transferring and answering easy, no matter where employees are.
5. Your Phone System is Out of Date?
If you are using a basic landline or traditional phone system you are out of date and likely paying more than you should. Also, there have been some serious advances in technology and in the support delivered by resellers such as Stack since you last updated your system. If you are stuck in a communications rut or looking for ways to cut costs while staying competitive then a phone system upgrade could be the answer.
About Stack?
Stack partner with ShoreTel to provide Unified Communication (UC). We work with organisations of all sizes and provide integrated, voice, video, data and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. Increasingly companies are finding a competitive edge by replacing business-as-usual with new thinking, and choosing Stack to handle their integrated business communication.
The Stack Group provide virtually unrivalled levels of IT, data, and telecoms integration of any UK business. Whatever your requirements, we will work with you to find the correct support and solutions for your evolving business needs
Help and support waiting for you
For further information, advice, or to see our ShoreTel phone systems in action simply contact:
Chris McCartney, Sales Manager Stack Telecom
Phone: +44 (0) 151 521 2202
Email: [email protected]
Upgrading your phone system isn’t a matter you should take lightly. Investing without needing to or investing in the wrong system can hurt your business more than it can help. If you haven’t upgraded your system in a few years or feel your business could be more efficient with its phone communications then take a look at the following check points. If more than two of these apply it may be time to consider an upgrade.
1. Your Phone System is Limiting for You
The modern workplace and tech-savvy employees need flexibility from their phone system. Businesses, especially those with international customers, are always on and always on-the-go. If your phone system doesn’t enable you to connect/be transferred with customers from wherever you are it’s time to consider new tools that will enable you to be productive and collaborative from anywhere.
71% of customers prefer telephone customer support from businesses
94% of customers do not like to be transferred more than once on a call
2. Your Phone System is Hindering your Profits
Phone system integration with CRM software, call centre software and so on can provide your business with Big Data and actionable insights. The right phone system will allow your team to be as productive as possible, without sacrificing customer service. Keep in mind that your phone system can integrate with your customer relationship management tools so you can evaluate employee performance and optimise efforts.
3. You Spend More Time Managing Your Phone Systems Than Your Business
As a business leader, you should not be wasting time managing your phone system! If you’re investing time maintaining your current phone system by manually updating the software, troubleshooting issues, or regularly requesting new services or lines then a new system may be needed.
4. Your Phone System Hinders Out of Office Employees
The ability to be seamlessly connected with colleagues and customers - whether you have stepped away from your desk or whether you are on the other side of the world - is a necessity for businesses today. Your phone system should help not hinder out of office employees. Certain features, such as call forwarding or voicemail to email messaging can increase employee efficiency, even when they are out of the office. A unified approach is a must, your business phone system should make transferring and answering easy, no matter where employees are.
5. Your Phone System is Out of Date?
If you are using a basic landline or traditional phone system you are out of date and likely paying more than you should. Also, there have been some serious advances in technology and in the support delivered by resellers such as Stack since you last updated your system. If you are stuck in a communications rut or looking for ways to cut costs while staying competitive then a phone system upgrade could be the answer.
About Stack?
Stack partner with ShoreTel to provide Unified Communication (UC). We work with organisations of all sizes and provide integrated, voice, video, data and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. Increasingly companies are finding a competitive edge by replacing business-as-usual with new thinking, and choosing Stack to handle their integrated business communication.
The Stack Group provide virtually unrivalled levels of IT, data, and telecoms integration of any UK business. Whatever your requirements, we will work with you to find the correct support and solutions for your evolving business needs
Help and support waiting for you
For further information, advice, or to see our ShoreTel phone systems in action simply contact:
Chris McCartney, Sales Manager Stack Telecom
Phone: +44 (0) 151 521 2202
Email: [email protected]